Warranty

DashSharing Lifetime Warranty Terms & Conditions

Date: March 19, 2026

Version: V002

The DashSharing program provides a Lifetime Warranty covering both hardware and software for active participants. Because DashSharing operates on a licensing model—where participants license smart charging stations backed by a refundable deposit—warranty coverage is directly tied to active membership and network compliance.

1. Hardware Lifetime Warranty Details

Scope of Coverage

  • Charging Unit: Covers the full Level 2 smart charging station, including internal power electronics, control boards, metering modules, relays, and the weatherproof enclosure.

  • Cable Assembly & Holster: Covers the factory-assembled output cable (18-foot or 25-foot cable with J1772 or NACS connector) and holster against internal wiring failures, Control Pilot (CP) / Proximity Pilot (PP) signal defects, and factory flaws.

Replacement Remedy

If a unit or component experiences a defect or hardware failure during active program participation, DashSharing will send a replacement unit or authorized repair component at no hardware cost to the member upon claim approval.

Conditions & Exclusions

  • Active Standing: Lifetime hardware protection remains valid as long as the participant maintains an active, compliant account in good standing.

  • Wear and Tear: Normal operational wear and tear (such as minor cosmetic scuffs or natural aging) is expected during program participation and will not impact deposit refund eligibility. However, normal wear and tear is not covered as a warrantable defect for hardware replacement. Physical damage resulting from misuse, vehicle run-overs, snow/water immersion, unauthorized disassembly, or improper electrical installation (e.g., loose terminal connections or non-licensed wiring) is strictly excluded and may result in the forfeiture of warranty coverage and deposit refund eligibility.

  • Licensing & Service: Equipment remains licensed under the DashSharing program structure. Warranty claims will be fulfilled via direct hardware replacement or authorized service.

  • Labor & Installation: Warranty coverage applies strictly to hardware replacement parts and does not extend to electrician labor charges or re-installation costs.

2. Software & Network Lifetime Warranty Details

Scope of Coverage

  • App & Firmware Maintenance: Members receive continuous over-the-air (OTA) firmware updates, mobile app maintenance, and feature enhancements for the lifetime of their program participation.

  • Telemetry & Session Tracking: Continuous backend tracking ensures accurate monitoring of energy delivery (kWh) and session duration to support program earning structures and compliance under environmental frameworks such as Canada’s Clean Fuel Regulations (CFR).

Operational Requirements

  • Wi-Fi Connectivity: The charger must maintain an active Wi-Fi connection to transmit energy telemetry and maintain real-time earning reporting.

  • Offline Charging & Outage Protocols: In the event of a Wi-Fi disruption, the internal memory permits up to five (5) offline charging sessions. Further charging functionality will pause until network connectivity is re-established. Local network disruptions do not void the software warranty; however, offline sessions that fail to sync may not be retroactively credited for program earnings.

Any questions? Contact warranty@dashsharing.ca